receipt_long Refund policy
Last updated: May 31, 2026
Scope
This policy applies to paid subscriptions of Floatee (Pro and Team plans). Billing is processed by Paddle.com Market Ltd, our Merchant of Record. Free accounts are never charged and therefore not covered by this policy.
Cancel anytime
You can cancel your subscription at any time from Settings → Billing. Your plan stays active until the end of the period you have already paid for, then your account drops back to the Free tier automatically. We do not pro-rate or refund unused days when you cancel before the period ends.
14-day cooling-off (EU consumers)
If you are a consumer based in the European Union and you subscribed within the last 14 days, you may request a full refund of your most recent charge under the EU consumer cooling-off period. To exercise this right, email contact@bigetnouf.fr from the address linked to your account. We will process eligible refunds within 14 days through Paddle.
This right does not apply if you have actively used the service during the cooling-off period (for example creating, organizing, or syncing items, or accessing them through the API), as the service is fully performed once your content has been stored and served on your behalf.
Goodwill refunds
Outside of the cooling-off window we do not offer routine refunds, but we will consider goodwill refunds on a case-by-case basis when:
- A prolonged service outage or technical failure on our side prevented you from using the service.
- You were billed in error (for example a duplicate charge after a payment-method change).
- You subscribed to the wrong plan and have not actively used the higher tier.
Email contact@bigetnouf.fr with your account email and a short description of the issue.
How refunds are issued
Approved refunds are issued by Paddle to the original payment method, typically within 5 to 10 business days. The amount visible on your statement may differ slightly from the amount paid due to currency conversion fees charged by your bank, which are outside our control.
Chargebacks
Please contact us before initiating a chargeback. We can almost always resolve billing disputes faster and at no cost through Paddle than through your bank. Unjustified chargebacks may result in suspension of the related account.
Questions
Reach us at contact@bigetnouf.fr. For invoices and payment-method updates, you can also use the customer portal accessible from Settings → Billing → Manage billing.